At Sıfır Gibi Makine, customer satisfaction is our top priority. If you encounter any issues with our products, we aim to make the return process as easy as possible for you. Below is the return policy outlining the procedures for returning purchased items.

1. Return Period

• You can return products within 14 days from the date you received the item.
• Returns are only valid for products that are unused, unopened, and in their original condition.

2. Return Conditions

• To return an item, it must be in its original packaging and in unused condition.
• If the product is damaged during delivery or there was an error in the delivery, please report the issue immediately at the time of receipt. In such cases, a return or exchange can be processed.
• For electronic and machinery products, a check may be required by our expert team before initiating the return process.

3. Return Process

• Before returning a product, please contact us and explain the issue with the product. You may need to receive approval for the return.
• Once your return request is approved, the product cost will be refunded to you within 7 business days from the date we receive the returned product. The refund will be issued via the original payment method.
• Return shipping costs are the responsibility of the customer, unless the product is defective, in which case we will cover the return shipping fee.

4. Non-returnable Products

The following products cannot be returned:

• Customized or personalized products.
• Products that have been opened or used for hygiene reasons (e.g., underwear, headphones, face masks, etc.).
• Digital products or software licenses.

5. Return Fees

• The return shipping fee is the responsibility of the customer, and the full product price will be refunded.
• When returning the product, please ensure it is securely packaged. Products that are damaged or missing parts will not be accepted for return.

6. Product Exchange

• If you prefer to exchange the product for a different model or size, you can submit an exchange request. Exchanges are only allowed for items that are unused and in their original packaging.

7. How to Make a Return Request

To initiate a return request:

• You can contact us via Support Line or Contact Form.
• After submitting your request, we will notify you with further instructions regarding the return process.

8. Changes to Our Return Policy

Sıfır Gibi Makine reserves the right to make changes to this return policy at any time. Any changes will be effective from the date they are posted on our website.